I received a password or access email I didn't request

"Password Recovery" Email

Someone may have entered your email or CPF in Forgot my password, sometimes by mistake. Without the link in the email, no one can change your password. If it wasn't you, ignore it: the link expires in 2 days.

Access Recovery Security Emails

The emails [Security] Access recovery started on your account and [Security] Your account has been recovered notify you that someone answered the registration questions to change the account's email and phone number. If it wasn't you:

1. Try to log into your account and change the password in Settings > Password > Change password.
2. Tap Log out of other devices.
3. If you can't log in, open a support ticket under Data Privacy, providing your CPF and date of birth.

Account Deletion Email

If you received We have received the request to delete your account and you didn't request it, log in now, tap Activate account (this cancels the deletion), and change your password.